Terms and Conditions

Overview

Welcome to www.engicrafts.com (“Website” or “Site“), operated by Hyperfield International Ltd., doing business as EngiCrafts (“EngiCrafts,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services (collectively, the “Services”) along with our Privacy Policy. Our Services provide access to tools, products, and resources designed to enhance your experience with East Asian crafts. Any new features or tools added to the Website will also be subject to these Terms.

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By browsing, purchasing, or contributing content on the Website, you acknowledge and agree to these Terms, as well as any additional policies referenced or linked within. These Terms apply to all users, including but not limited to visitors, vendors, customers, merchants, and content contributors.

We reserve the right to update, modify, or replace any part of these Terms at our discretion. Changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the Website after updates are posted constitutes acceptance of the revised Terms.

Please read these Terms carefully before using the Website. If you do not agree with any part of these Terms, you may not access the Website or use any Services. If these Terms are deemed an offer, acceptance is expressly limited to them.

Our store is hosted on Wix.com Ltd., which provides an online e-commerce platform enabling us to sell our products and Services to you.

Table of Contents:

   1. Online Store Terms
   2. Accuracy, Completeness, and Timeliness of Information
   3. Modifications to Services and Pricing
   4. Products and Services
   5. Billing and Account Information
   6. Third-Party Tools and Links
   7. User Comments, Feedback, and Submissions
   8. Personal Information
   9. Prohibited Uses
   10. Disclaimer of Warranties and Limitation of Liability
   11. Indemnification
   12. Termination
   13. Governing Law and Dispute Resolution
   14. Changes to Terms and Conditions
   15. Contact Information

1. Online Store Terms

1.1 Eligibility 

By using this site, you confirm that you are at least the age of majority in your jurisdiction. If you are under the age of majority, you may only use this site under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
    
1.2 Legal Use

You agree not to use our website or products for any unlawful or unauthorised purpose, including but not limited to:

• Violating any international, national, or local laws, regulations, or ordinances.

• Engaging in fraudulent transactions or misrepresenting your identity.

• Using our website in any way that could harm, disable, overburden, or impair its function.

        
1.3 Account Responsibility

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.

• You agree to accept responsibility for all activities that occur under your account.

• If we suspect fraudulent, abusive, or illegal activity, we reserve the right to suspend or terminate your account without notice.

        
1.4 Wholesale and Bulk Purchases

While we welcome bulk purchases, resale of our products without authorisation is not permitted through regular retail channels. Customers interested in purchasing wholesale quantities should contact us directly through our Wholesale Services. Special terms and conditions may apply to wholesale transactions.
    
1.5 Prohibited Transactions

EngiCrafts reserves the right to refuse transactions that we deem suspicious, fraudulent, or not in compliance with these Terms. This includes, but is not limited to:

• Orders placed using false information or impersonation.

• Multiple orders intended to bypass purchasing limits.

• Attempts to use automated purchasing software or bots.

        
1.6 Breach Consequences

Violation of any Terms will result in immediate termination of your access to our Services. EngiCrafts reserves the right to take legal action in cases of non-compliance.

2. Accuracy, Completeness, and Timeliness of Information

2.1 No Guarantee of Accuracy

We strive to provide accurate and up-to-date information on our website; however, we do not guarantee that all information is error-free, complete, or current. Any reliance on the information on this site is at your own risk.
    
2.2 General Information Purpose

The content provided on our website, including product descriptions, blog posts, and other materials, is intended for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting additional sources.
    
2.3 Historical Information Disclaimer

Certain historical information may be provided on this website for reference. Such information is not necessarily current and is included solely for informational purposes.
    
2.4 Right to Modify Content

We reserve the right to modify, correct, or update any information on our website at any time without prior notice. However, we do not undertake an obligation to update any information unless legally required.
    
2.5 User Responsibility for Monitoring Changes

Users acknowledge that it is their responsibility to monitor changes to our website, including product details, pricing, and company policies.
    
2.6 External Sources and Cross-Referencing

Any external references, links, or citations provided on our site are for convenience only. We are not responsible for the accuracy, reliability, or timeliness of information from third-party sources.

3. Modifications to Services and Pricing

3.1 Price Adjustments

We reserve the right to change the prices of our products and services at any time without prior notice. Such modifications will take effect immediately upon publication on our website.
    
3.2 Service Modifications and Discontinuation

EngiCrafts reserves the right to modify, suspend, or discontinue any part of the website, product offerings, or services at any time, with or without notice. We shall not be liable to you or any third-party for any modifications, suspensions, or discontinuations of the Service.
    
3.3 No Retroactive Adjustments

Price changes will not apply retroactively to orders already placed and confirmed before the adjustment.
    
3.4 Promotions and Discounts

Any promotional pricing, discounts, or offers are subject to specific terms and conditions and may be modified or discontinued at our sole discretion.
    
3.5 Errors in Pricing or Listings

In the event that a product or service is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed and payment has been processed. If payment has already been made, we will issue a full refund.
    
3.6 Third-Party Pricing and Affiliations

EngiCrafts may list products on third-party marketplaces (such as Etsy). Pricing and availability on those platforms may vary and are subject to the respective platform’s terms. EngiCrafts is not responsible for discrepancies between its website and third-party listings.
    
3.7 User Responsibility

Users acknowledge that it is their responsibility to review any pricing or service modifications before making a purchase. Continued use of the website following any modifications constitutes acceptance of the changes.

4. Products and Services

4.1 Product Availability

All products listed on our website are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice.
    
4.2 Product Descriptions and Images

We strive to display product descriptions and images as accurately as possible. However, we do not guarantee that product images will be an exact match due to variations in screen settings, lighting, and manufacturing processes.
    
4.3 Handcrafted and Unique Items

Many of our products are handmade, which means there may be slight variations in design, colour, and dimensions. These variations are natural and should not be considered defects.
    
4.4 Quality Disclaimer

While we take great care in producing and sourcing high-quality products, we do not guarantee that a product will meet every user’s personal expectations. If you are unsatisfied, please refer to our returns and refunds policy in FAQ.

4.5 Pre-Orders and Limited-Edition Items

Certain products may be available for pre-order or as limited-edition items. These items may have longer processing times, and availability is not guaranteed until the order is confirmed.
    
4.6 International Shipping and Restrictions

We ship globally, but international customers must comply with their country’s import laws and regulations. EngiCrafts is not responsible for customs duties, import taxes, or restrictions that may apply in different jurisdictions.
    
4.7 Third-Party Services

Some of our products or services may be offered in collaboration with third-party providers. We are not responsible for third-party products or services and encourage customers to review their policies before purchasing.

5. Billing and Account Information

5.1 Accurate Information Requirement

Users must provide current, complete, and accurate billing and account details for all purchases made on our website. Failure to do so may result in delays, order cancellations or physical items lost in transition.

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5.2 Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, and other approved payment options displayed at checkout. By providing payment details, you confirm that you are authorised to use the chosen payment method.

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5.3 Order Acceptance and Cancellation

We reserve the right to accept or refuse any order at our sole discretion. If we suspect fraudulent activity or incorrect information, we may cancel an order and issue a refund.

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5.4 Billing Errors and Disputed Charges

If you notice a billing error or unauthorised charge, you must notify us within 30 days of the transaction. We will investigate and, if necessary, correct the charge or provide a refund.

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5.5 Taxes and Fees

Users are responsible for any applicable taxes, duties, and fees associated with their purchases, including VAT and import taxes for international orders.

5.6 Secure Transactions

While we implement security measures to protect your financial data, we cannot guarantee complete security. Users are responsible for keeping their payment details confidential and immediately reporting any unauthorised transactions.

5.7 Subscription or Recurring Payments

If we offer subscription-based services, users will be billed on a recurring basis until they cancel. Cancellation terms will be clearly provided before subscribing.

6. Third-Party Tools and Links

6.1 Access to Third-Party Tools

We may provide access to third-party tools that we neither monitor nor control. These tools are provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind.

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6.2 User Responsibility

By using any third-party tools offered through our website, you acknowledge and agree that:

• We do not endorse or assume liability for any third-party services.

• Any use of such tools is entirely at your own risk and discretion.

• You should review and agree to the terms provided by the relevant third-party provider.

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6.3 Third-Party Links

Our website may contain links to third-party websites that are not affiliated with us. These links are provided for convenience only, and we do not warrant or have any responsibility for:

• The accuracy, completeness, or reliability of any third-party content.

• Any loss or damage incurred as a result of using third-party websites or services.

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6.4 No Endorsement or Liability

EngiCrafts does not endorse, warrant, or assume responsibility for any third-party tools, services, or websites linked to or from our platform. Users engaging with such third parties do so at their own risk.

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6.5 Future Third-Party Offerings

We may introduce new third-party tools, services, or integrations in the future. These will be subject to these Terms unless otherwise specified.

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6.6 User Feedback and Reporting Issues

If you experience issues with any third-party tool or link available through our website, we encourage you to report it to us, but we are not obligated to take any specific action.

7. User Comments, Feedback, and Submissions

7.1 Voluntary Submissions

If you submit comments, feedback, or other materials (collectively, “Submissions”), you grant us a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, publish, distribute, and otherwise utilise your Submissions in any medium, without further compensation to you.

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7.2 No Obligation to Respond

We are not obligated to maintain confidentiality, compensate you, or respond to any Submission provided by you.
    
7.3 Content Standards

Submissions must not contain:

• Unlawful, abusive, defamatory, or obscene content. 

• Malware, spam, or any software that could harm the website or users.

• False or misleading claims about our products, services, or company.

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7.4 Monitoring and Removal Rights

We reserve the right to monitor, edit, or remove any Submission that violates these Terms or that we find inappropriate in our sole discretion.

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7.5 User Responsibility

You are solely responsible for the content of your Submissions. By submitting content, you confirm that:

• You own or have the legal right to submit the content.

• Your submission does not violate any third-party rights, including copyrights, trademarks, privacy, or proprietary rights.

• You will indemnify EngiCrafts against any claims arising from your Submissions.

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7.6 No Endorsement

User-generated content does not reflect the opinions or policies of EngiCrafts. We are not responsible for any Submissions posted by users and do not endorse them.

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7.7 Grant of Rights to Modify or Adapt

We may edit, adapt, translate, or remove Submissions to align with our brand standards and legal requirements.

8. Personal Information

8.1 Privacy Policy Reference

Your submission of personal information through our website is governed by our Privacy Policy, which details how we collect, use, and protect your data.

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8.2 Collection and Use of Data

We collect and process personal data provided by users for the purpose of fulfilling orders, improving services, and communicating with customers. Data collected may include:

• Name, contact information, and shipping details.

• Payment information (processed securely through third-party payment processors).

• Site usage and interaction data for analytics and service enhancements.

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8.3 Third-Party Sharing

We do not sell, trade, or rent your personal information. However, we may share data with:

• Payment processors for secure transactions.

• Shipping carriers to fulfil orders.

• Service providers who assist in website functionality and marketing efforts.

• Legal authorities if required by law or to protect against fraudulent activities.

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8.4 Data Security

We implement industry-standard security measures to protect user data. However, no online transmission is entirely secure, and users acknowledge that they provide information at their own risk.

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8.5 User Rights

Users have the right to:

• Access: Request a copy of the personal data we hold.

• Correction: Request corrections to inaccurate or incomplete information.

• Deletion: Request deletion of their personal data unless required for legal or business purposes.

• Opt-Out: Withdraw consent for marketing communications or request restrictions on data processing.

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8.6 Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to enhance user experience, analyse traffic, and personalise content. Users can manage cookie preferences through their browser settings.

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8.7 Compliance with Data Protection Laws

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and relevant international privacy laws for users outside the UK.

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8.8 Data Retention

Personal information is retained only as long as necessary to fulfil the purpose for which it was collected unless legal obligations require a longer retention period.

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8.9 Privacy Policy Updates

We may update our Privacy Policy from time to time to reflect changes in our practices. Users are responsible for reviewing the Privacy Policy periodically.

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8.10. Contact for Privacy Concerns

If you have questions regarding our data practices or wish to exercise your rights, you may contact us via engihandicrafts@gmail.com.

9. Prohibited Uses

9.1 Unlawful Activities

Users must not use the site for any illegal, fraudulent, or unauthorised purposes.

9.2 Violation of Rights

Users may not infringe upon or violate intellectual property rights, privacy rights, or any other legal rights of EngiCrafts or third parties.

9.3 Harmful Conduct

Users must not engage in any activity that is abusive, threatening, harassing, defamatory, or otherwise harmful to others.

9.4 False or Misleading Information

Users may not submit false, misleading, or deceptive information regarding identity, financial details, or product reviews.

9.5 Malicious Software and Code

Users must not introduce viruses, malware, or other harmful code that could disrupt the website or compromise security.

9.6 Unauthorised Access and Security Breaches

Users may not attempt to gain unauthorised access to our systems, interfere with the website’s functionality, or engage in hacking or data breaches.

9.7 Spamming and Phishing

Users must not send unsolicited emails, spam, or engage in phishing attempts directed at EngiCrafts, our users, or third parties.

9.8 Data Collection and Scraping

Users may not scrape, harvest, or collect data from the website through automated means without prior written permission.
    
9.9 Obscene or Immoral Purposes
Users must not use the website for obscene, offensive, or immoral purposes.
    
9.10 Interference with Website Operations
Users may not engage in activities that interfere with or disrupt the normal operations of the website, including denial-of-service attacks.
    
9.11 Consequences of Violation
EngiCrafts reserves the right to suspend or terminate accounts and take legal action against users who violate these prohibited uses.
    
9.12 Right to Monitor
We reserve the right to monitor user activities on our website to ensure compliance with these Terms.

10. Disclaimer of Warranties and Limitation of Liability

10.1 No Guarantees of Service

We do not guarantee that our website or services will be uninterrupted, secure, or error-free. Users acknowledge that access may be affected by maintenance, technical issues, or external disruptions beyond our control.

10.2 No Implied Warranties

We provide our website and services on an “as is” and “as available” basis, without any express or implied warranties, including but not limited to:

• Merchantability,

• Fitness for a particular purpose,

• Non-infringement of third-party rights.

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10.3 Limitation of Liability

To the fullest extent permitted by law, EngiCrafts shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Use or inability to use the website or services,

• Errors or omissions in content,

• Unauthorised access to or use of our secure servers and/or personal data stored therein,

• Any bugs, viruses, or harmful components transmitted through our site.

10.4 Jurisdictional Limitations

Some jurisdictions do not allow certain disclaimers or limitations of liability. If applicable law does not permit parts of this section, they shall be modified to the minimum extent necessary to comply with local regulations.

10.5 User Responsibility

Users acknowledge that they use our services at their own risk. EngiCrafts is not responsible for any reliance placed on the accuracy or completeness of content provided on our website.

10.6 Third-Party Liability

EngiCrafts is not responsible for the conduct, content, or offerings of third-party websites or service providers linked to or from our website.

10.7 No Advice or Reliance

Any information provided by EngiCrafts, including blog content, product descriptions, or user recommendations, should not be construed as professional or legal advice.

10.8 Force Majeure

EngiCrafts shall not be held liable for failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters,

• Acts of terrorism,

• Government regulations,

• Cyber-attacks or internet failures.

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10.9 Indemnification

Users agree to indemnify and hold harmless EngiCrafts from any claims, damages, or legal fees arising from:

• Violation of these Terms,

• Misuse of the website or services,

• Infringement on any third-party rights.

11. Indemnification

11.1 User Agreement to Indemnify

You agree to indemnify, defend, and hold harmless EngiCrafts, its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns from any claim, demand, loss, liability, or expense (including legal fees) arising from:

• Your breach of these Terms and Conditions,

• Your violation of any law or the rights of a third party,

• Your misuse of our website, products, or services.

11.2 Scope of Liability

This indemnification covers:

• Direct and indirect damages resulting from your actions,

• Claims made by third parties due to your use of our services,

• Legal costs incurred by EngiCrafts in defending against such claims.

11.3 No Obligation to Defend

EngiCrafts is not obligated to defend or settle any claim arising from your conduct. However, we reserve the right to assume exclusive defence and control of any matter subject to indemnification.

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11.4 Notice of Claims

If a claim is brought against EngiCrafts due to your actions, you agree to cooperate with us in defending against the claim and to provide necessary information in a timely manner.

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11.5 Separate Agreements

Certain services provided by EngiCrafts may be governed by additional agreements that include specific indemnification clauses. In such cases, those agreements take precedence over this section.

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11.6 Exclusions and Limitations

This indemnification obligation does not apply to claims resulting from:

• Negligence or misconduct by EngiCrafts,

• Violations of consumer rights that cannot be waived under applicable laws.

11.7 Survival of Obligations

This indemnification clause shall survive the termination of this agreement and continue to apply after the user ceases using our services.

12. Termination

12.1 Right to Terminate

EngiCrafts reserves the right to terminate or suspend any user’s access to the website or services at any time, with or without cause, and without prior notice.

12.2 User-Initiated Termination

Users may terminate their accounts or stop using our services at any time. Termination of an account does not relieve the user of any outstanding financial obligations owed to EngiCrafts.
    
12.3 Effect of Termination

Upon termination:

• User access to the website and services will be immediately revoked.

• Any outstanding orders or obligations must still be fulfilled unless otherwise specified.

• EngiCrafts may retain user information as required for compliance with legal, regulatory, and business purposes.

12.4 Violation of Terms

If a user violates any provision of these Terms, EngiCrafts reserves the right to terminate access immediately and pursue any legal remedies available.

12.5 No Liability for Termination

EngiCrafts shall not be liable for any consequences resulting from the termination of a user’s access to the website or services.

12.6 Survival of Provisions

Any provisions of these Terms that by their nature should survive termination, including but not limited to warranties, indemnifications, and limitations of liability, shall continue in effect.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Mandatory Arbitration

In the event of a dispute, users agree to resolve the matter through binding arbitration administered by the London Court of International Arbitration (LCIA) in accordance with its rules.

• Arbitration will take place in London, England.    

• The decision of the arbitrator shall be final and binding.

• Users waive the right to litigate in court or participate in a class action.

13.4 No Class Action

Users agree that any claim against EngiCrafts must be brought in an individual capacity and not as part of a class action or collective proceeding.

13.5 Exceptions to Arbitration

Notwithstanding the arbitration clause, EngiCrafts may seek injunctive or equitable relief in courts of competent jurisdiction where necessary to protect its intellectual property or enforce legal rights.

13.6 Time Limit for Claims

Any claim or cause of action arising from the use of our services must be filed within one (1) year from the date the claim arose, or it shall be permanently barred.

13.7 Legal Fees

In the event of arbitration or legal proceedings, the prevailing party shall be entitled to recover reasonable legal fees and costs.

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13.8 International Compliance

Users accessing our services from outside the United Kingdom are responsible for ensuring compliance with their local laws. EngiCrafts does not guarantee that our services are appropriate or available in all jurisdictions.

14. Changes to Terms and Conditions

14.1 Right to Modify

EngiCrafts reserves the right to update, change, or replace any part of these Terms and Conditions at its sole discretion.

14.2 Notification of Changes

Any changes to these Terms will be posted on this page with an updated revision date. Significant changes may also be communicated through additional means, such as email or a notice on our website.

14.3 User Responsibility

It is the user’s responsibility to review these Terms periodically for updates. Continued use of our website or services after any modifications constitute acceptance of the revised Terms.

14.4 Effective Date

Changes become effective immediately upon posting unless stated otherwise.

14.5 No Retroactive Changes

Modifications will not apply retroactively to prior transactions unless explicitly stated.

14.6 Severability of Terms

If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.

15. Contact Information

For any inquiries, concerns, or questions about these Terms and Conditions, users may contact us at:

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EngiCrafts
146 York Way, London N1 0AE, United Kingdom
engihandicrafts@gmail.com

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Users may also use the contact form and chat available on our website to reach out for support.